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Impactful Interactive DemosMaster the art of interactive demos
Let's take a moment to look at a great example of using interactive demos for the retention stage of the customer journey. We'll look at Sky High Security support documentation for this best practice example.
SkyHigh Security specializes in comprehensive cloud security solutions that protect data across cloud services and applications.
Their sky high data loss prevention, DLP, product offers protection by identifying, monitoring, and securing sensitive data, preventing unauthorized access and leaks across cloud environments.
Sky High Security embedded their interactive demo as part of their support documentation as the first step in information on creating a classification.
Their guided how to is seventeen steps long as reflected in the text below the demo.
The interactive demo starts with some basic information about classifications.
It's worth noting that this is also a separate section in their guided documentation, but they have incorporated it here for ease and to reinforce learning. Their tool tip boxes to move to the next stage are primarily questions that a customer would ask, subtly aligning with the user who might feel confused or unsure about setting up a classification.
Sky High Security then uses hotspots to show users exactly how to access each step to create their own classification.
Users can work through this demo at whatever pace they need to follow along, setting up their own classifications in real time.
They can also replay the video at any time to revisit each step. So once again, now that you've seen how it's done, let's practice retention stage demos in the coursework for this module.
Let's take a moment to look at a great example of using interactive demos for the retention stage of the customer journey. We'll look at Sky High Security support documentation for this best practice example.
SkyHigh Security specializes in comprehensive cloud security solutions that protect data across cloud services and applications.
Their sky high data loss prevention, DLP, product offers protection by identifying, monitoring, and securing sensitive data, preventing unauthorized access and leaks across cloud environments.
Sky High Security embedded their interactive demo as part of their support documentation as the first step in information on creating a classification.
Their guided how to is seventeen steps long as reflected in the text below the demo.
The interactive demo starts with some basic information about classifications.
It's worth noting that this is also a separate section in their guided documentation, but they have incorporated it here for ease and to reinforce learning. Their tool tip boxes to move to the next stage are primarily questions that a customer would ask, subtly aligning with the user who might feel confused or unsure about setting up a classification.
Sky High Security then uses hotspots to show users exactly how to access each step to create their own classification.
Users can work through this demo at whatever pace they need to follow along, setting up their own classifications in real time.
They can also replay the video at any time to revisit each step. So once again, now that you've seen how it's done, let's practice retention stage demos in the coursework for this module.
Let's take a moment to look at a great example of using interactive demos for the retention stage of the customer journey. We'll look at Sky High Security support documentation for this best practice example.
SkyHigh Security specializes in comprehensive cloud security solutions that protect data across cloud services and applications.
Their sky high data loss prevention, DLP, product offers protection by identifying, monitoring, and securing sensitive data, preventing unauthorized access and leaks across cloud environments.
Sky High Security embedded their interactive demo as part of their support documentation as the first step in information on creating a classification.
Their guided how to is seventeen steps long as reflected in the text below the demo.
The interactive demo starts with some basic information about classifications.
It's worth noting that this is also a separate section in their guided documentation, but they have incorporated it here for ease and to reinforce learning. Their tool tip boxes to move to the next stage are primarily questions that a customer would ask, subtly aligning with the user who might feel confused or unsure about setting up a classification.
Sky High Security then uses hotspots to show users exactly how to access each step to create their own classification.
Users can work through this demo at whatever pace they need to follow along, setting up their own classifications in real time.
They can also replay the video at any time to revisit each step. So once again, now that you've seen how it's done, let's practice retention stage demos in the coursework for this module.
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