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Impactful Interactive DemosMaster the art of interactive demos
For the coursework for this module, we'd like you to consider how interactive demos can help your customer support team.
If you can access support documentation, you can review it to identify common customer problem or query that could be answered in an interactive how to demo.
If you do not have documentation to hand, review support tickets and customer feedback, or ask customer support colleagues to suggest something you could focus on. Access your StoryLane account to practice following the steps to answer your customer problem. Consider how Sky High Security phrased each step as a question. What customer language could you use to help?
Avoid technical jargon or overly detailed descriptions, including shorter, clearer instructions over more steps is better.
Think about how you would use hotspots and tooltips to act as a customer support staff member walking as a customer through a problem. Once you've built your demo, share it with a customer support colleague for their feedback.
Do they feel that you have been able to answer the customer's query or challenge?
Would a new customer and tenured customer both find the asset valuable?
What could you improve or take away from the next demo you create?
For the coursework for this module, we'd like you to consider how interactive demos can help your customer support team.
If you can access support documentation, you can review it to identify common customer problem or query that could be answered in an interactive how to demo.
If you do not have documentation to hand, review support tickets and customer feedback, or ask customer support colleagues to suggest something you could focus on. Access your StoryLane account to practice following the steps to answer your customer problem. Consider how Sky High Security phrased each step as a question. What customer language could you use to help?
Avoid technical jargon or overly detailed descriptions, including shorter, clearer instructions over more steps is better.
Think about how you would use hotspots and tooltips to act as a customer support staff member walking as a customer through a problem. Once you've built your demo, share it with a customer support colleague for their feedback.
Do they feel that you have been able to answer the customer's query or challenge?
Would a new customer and tenured customer both find the asset valuable?
What could you improve or take away from the next demo you create?
For the coursework for this module, we'd like you to consider how interactive demos can help your customer support team.
If you can access support documentation, you can review it to identify common customer problem or query that could be answered in an interactive how to demo.
If you do not have documentation to hand, review support tickets and customer feedback, or ask customer support colleagues to suggest something you could focus on. Access your StoryLane account to practice following the steps to answer your customer problem. Consider how Sky High Security phrased each step as a question. What customer language could you use to help?
Avoid technical jargon or overly detailed descriptions, including shorter, clearer instructions over more steps is better.
Think about how you would use hotspots and tooltips to act as a customer support staff member walking as a customer through a problem. Once you've built your demo, share it with a customer support colleague for their feedback.
Do they feel that you have been able to answer the customer's query or challenge?
Would a new customer and tenured customer both find the asset valuable?
What could you improve or take away from the next demo you create?
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